FAQ & Popular Topics

To help navigate your way and find the most relevant answers, please start by selecting a topic below.

Moji

• Can I make more than one moji?
• How do I save my moji?
• How do I upgrade and access exclusive content?
• How do I change my face shape?
• How do I change my hairstyle?
• Can I change my outfit?
• Can I change my gender?
• How can I customize my body type?
• I would like to submit a request!

Stickers

• How do I create my own stickers?
• How do I access my moji sticker library?
• How do I send my moji stickers?
• How do I find my moji?
• How do I manage my stickers and view my drafts?
• Can I change my moji?
• What are Moji Theme Packs?

Keyboard

• How do I install my keyboard?
• How do I troubleshoot keyboard related issues?
• What are iOS permissions?

Membership

• What is Unlimited Access?
• How do I manage my subscription?
• How do I cancel my membership?

Contact Us

• How can I get in touch?
• How can I send feedback or share my request?

MOJI TOPIC

1. Create Moji

Want your own custom emoji? Here is how you can start. You can create your own Moji Edit by downloading the application, available for iOS user only. Android is coming soon.

To start creating your Moji, please follow the below steps:

1. In the Moji Edit app, select “Create”.
2. Select your gender.
3. Tap through the customization options, starting from choosing your face shape.
4. Then save your Moji by tapping on the top right download icon ( ).

You will be able to create up to three Moji avatars. To see your Moji avatars and switch between them, go to the Home page and select your Moji or create a new one.

2. Save Your Moji

We save up to three of your Moji Edits for you to use. Once you have customized your Moji, you can save your Moji by tapping on the top right download icon ( ).

Your saved Moji Edits will be displayed on the Home page. Your current Moji will be found in the centre position with a tick icon to confirm your selection.

If you cannot see your Moji Edits, please submit your message through our Contact Us form.

3. Advanced Customization

Feel free to make your Moji Edit ultra custom with our advanced customization options. These items are indicated with a star icon in the Moji Edit app.

If you are looking to make your Moji special, this is the best way to start. Stay tuned for our new customization features, accessories and outfits. We regularly update, so please check the app for latest content.

We respect and appreciate diversity. Our commitment to our users is to keep on producing more customization assets to help better represent a broader range of people.

Note: Please be aware that some accessories, outfits and customization options are only available for a limited time. In the event, your Moji is wearing a limited item, that item may be lost upon changing that item for another one.

4. Change My Face Shape

Want to change your face shape? Here’s how you can do that!

To change your face shape, please follow the below steps:

1. In the Moji Edit app, tap on the home icon located on the top left corner. This will take you your home screen where you will be able to view all your Moji Edits.
2. Select the Moji you want to edit and then tap on the pencil icon. This will take you to the Moji Editor.
3. Find the “Face Shape” icon by sliding on the top bar.
4. Scroll down in the category to see all options.

If you are already on the Home screen, start with Step 2.

If you don’t find what you are looking for, check back as we regularly update. Dare to be different, why not try our Advanced Customization options.

5. Change My Hairstyle

Having a bad hair day or want to try a new hairstyle? No worries, we’ll make sure your Moji Edit has perfect hair and you’re always looking good! From short hair to perfectly curly hair, we have so many options to get your look right!

To change your hairstyle, please follow the below steps:

1. In the Moji Edit app, tap on the home icon located on the top left corner. This will take you your home screen where you will be able to view all your Moji Edits.
2. Select the Moji you want to edit and then tap on the pencil icon. This will take you to the Moji Editor.
3. Find the “Hairstyle” icon by sliding on the top bar.
4. Scroll down in the category to see all hair style options.

If you are already on the Home screen, start with Step 2.

To change your hair color, select the color drop icon on the right of the hair style icon. You will find all color options.

If you don’t find what you are looking for, check back as we regularly update. Feel free to upgrade to use the Advanced Customization options.

6. Change My Outfit

Want to change what your Moji is wearing. Cool, let’s do it!

To change your outfit, please follow the below steps:

1. In the Moji Edit app, tap on the T-shirt icon in the top left corner.
2. Select the outfit you had in mind.
3. Scroll down in the category to see all outfit options. Choose your outfit and remember to save your look.

If you want to change the outfit for your other Moji Edits, please follow these below steps:

1. In the Moji Edit app, tap on the home icon located on the top left corner. This will take you your home screen where you will be able to view all your Moji Edits.
2. Select the Moji you want to edit and tap on the pencil icon. This will take you to the Moji Editor.
3. Find the “T-shirt” icon by sliding on the top bar towards the end.
4. Scroll down in the category to see all outfit options.

We want you to look your best. Outfit collections will be expanded with more trendy fashion. We will be releasing new outfits regularly, so please stay tuned.

Note: Please be aware that some outfits are only available for a limited time. In the event, your Moji is wearing a limited item, that item may be lost upon changing that item for another one.

7. Change Gender

You can change your gender by either editing or creating a new Moji. Your Moji Edits can be accessed and viewed from the bottom of the Home screen. Look for the home icon on the top left corner of your screen to manage your Moji and change your gender.

8. Body Types

One size does not fit all. With this said, we respect and are committed to better representing the diversity of our users. Our commitment to our users is to keep on producing more customization assets and introducing more body types and shapes to help better represent a broader range of people.

For more information, feel free to submit your message through our Contact Us form.

9. Requests

We love hearing from you! Please message us your requests, feedback and general inquiries all through our Contact Us form. Expect a reply from our team within 24 hours of contacting us.

STICKER TOPIC

1. My Custom Stickers

You can create your own custom stickers. This includes creating your Moji, adding accessories and then decorating them with loads of texts and colorful backgrounds.

To create your own Moji stickers, please follow the below steps:

1. In the Moji Edit app, tap on the keyboard icon located on the top right corner of your home screen. You are now previewing your keyboard.
2. On the top left side, you will see a plus icon which allows you to create a sticker. Once you tap the plus button, you will be able to create and save your own stickers.

You will be able to manage your custom stickers and what gets shown on keyboard by lightly tapping on a sticker of your choosing. You will then see three options: edit, delete and share. If you decide to “edit” a sticker, this will take you back to our editor. If you delete a sticker, you will lose it.

2. Auto-generated Stickers

By now you would be aware that in Moji Edit you can create your our own stickers and edits. In addition, we have created your own personalized emoji library featuring your Moji.

“Auto-generated stickers” are just a fancy word to tell you that here we are doing all the work by creating a creative collection of Moji Edits for you to use and send.

You can access these stickers by tapping on the keyboard icon located on the top right corner of the Home screen. Alternatively, once you have created your Moji, your keyboard will automatically update with your most recent Moji Edit. You can set your Moji by going back to the Home screen (look for the home icon on the top right corner) and confirm which Moji you want as part of your stickers.

3. Sending Moji

You can send your Moji Edits using your keyboard or directly from inside the app.

To share your Moji Edit directly from the app, please follow the below steps:

1. Tap on the sticker and the share screen will appear. Alternatively, you will see the share icon appear on a sticker once you tap on it.
2. Select your share option and have fun!

To text your Moji Edit from your keyboard, please follow the steps noted in the Install Keyboard section.

4. Finding Moji

You can find your Moji Edits, by going to the home page. Tap on the home icon or go back to the main screen by tapping on the back icon located on the top left corner. At the bottom of the home page, you will find all your Moji Edits.

Please note, you can have up to three Moji Edits saved before needing to edit an existing one.

If you cannot see your Moji Edits, please submit your message through our Contact Us form.

5. Drafts

You can find your Moji Edit avatar drafts on the home page. These are the Moji Edits located at the bottom of your screen.

Your stickers and edits are all displayed on the keyboard preview page. Tap the keyboard icon to see your keyboard. Your custom stickers are displayed on the top row. You can create a new sticker by tapping on the plus button.

For more help tips, please check out these suggested topics Saved Moji and My Custom Stickers.

6. Change Moji

You can change your Moji Edit avatar by tapping on the Home icon located on the top left corner of your screen. Your saved Moji Edits will be displayed on the bottom of the home page. Please note, we currently only save up to three of your Moji Edits for you to use.

Your current Moji will be found in the centre position with a tick icon to confirm your selection.

If you cannot see your Moji Edits, please submit your message through our Contact Us form.

If your looking to create a new Moji Edit avatar, please follow the steps found in the Create Moji page.

7. Moji Theme Packs

We have categorized your Moji Edit stickers into themes of emotion and expression (such as Happy, Sad and Greetings) to help make it easier to find your stickers.

We will also be introducing themed sticker packs, please stay tuned for coming updates.

Note: Some stickers are available in your library for a limited time. Expect to see Moji Edits based on holidays and special occasions.

KEYBOARD TOPIC

1. Install Keyboard

To install the Moji Edit keyboard, please follow the below steps:

1. Please open your device Settings.
2. Go to General >Keyboard > Keyboards > Add New Keyboard.
3. Add “MojiEdit” from Third-Party Keyboards.
4. Turn on Allow Full Access.

Note: We take your privacy seriously. Moji Edit will NEVER collect your personal information and cannot read what you type using your keyboard. You need to Allow Full Access to send your Moji directly from your keyboard. The message that appears is an iOS requirement for all third party keyboards. Alternatively, you can send your Moji from the Moji Edit app.

For more information about how we treat your information, please read our Privacy Policy.

Alternatively, you can use the Moji Edit iMessage app to send your stickers. To view and send your stickers from the Moji Edit iMessage app, follow the below steps:

1. Launch the Messages app on your iPhone.
2. Tap the App Tray button next to your text field, above the keyboard. It looks like the App Store logo.
3. Swipe your finger across the apps selector at the bottom of the screen. When you touch it, the icons will increase in size.
4. Find and select the Moji Edit app to open it.
5. You can then add a sticker and send your Moji Edits from the iMessage app.

2. Keyboard Issues

It seems you need help with your Moji Edit keyboard. Here are some easy steps to help troubleshoot the issue:

1. Go to your device Settings.
2. Go to General >Keyboard > Keyboards > Add New Keyboard.
3. Find “MojiEdit” from Third-Party Keyboards and turn OFF the Full Access then turn ON Full Access again.
4. Go to your Messages and check if the Moji Edit keyboard is now working.

If you are still experiencing issues, please try these additional steps:

1. Close and relaunch the Message app on your iPhone.
2. Remove and add the Moji Edit app again by following the steps carefully in the Install Keyboard section.
3. Update the Moji Edit application to the latest version available on the App Store to fix the keyboard related issues you may be experiencing.

If you continue to experience problems, please submit your message through our Contact Us form.

3. iOS Permissions

We take your privacy seriously. Moji Edit will NEVER collect your personal information and cannot read what you type using your keyboard. You need to Allow Full Access to send your Moji directly from your keyboard.

The message that appears is an iOS requirement for all third party keyboards. Alternatively, you can send your Moji from the Moji Edit app.

For more information about how we treat your information, please read our Privacy Policy.

Alternatively, you can use the Moji Edit iMessage app to send your stickers. To view and send your stickers from the Moji Edit iMessage app, follow the below steps:

1. Launch the Messages app on your iPhone.
2. Tap the App Tray button next to your text field, above the keyboard. It looks like the App Store logo.
3. Swipe your finger across the apps selector at the bottom of the screen. When you touch it, the icons will increase in size.
4. Find and select the Moji Edit app to open it.
5. You can then add a sticker and send your Moji Edits from the iMessage app.

MEMBERSHIP TOPIC

1. Unlimited Access

While we try to keep all content in Moji Edit free, we do offer unlimited access items to upgrade your look with the trendiest fashion to make your Moji Edit as cool as your are!

Unlimited Access provides you access to all our customization options, including our wardrobe of accessories, hats, glasses, outfits and much more. It also unlocks more stickers and features, providing you the ultimate emoji experience across both create Moji and sticker freestyle modes.

2. Manage Subscription

You can view and manage your subscription by following the below steps:

1. On your iPhone, go to Settings > [your name] > iTunes & App Store.
2. Tap your Apple ID at the top of the screen.
3. Tap View Apple ID. You might need to authenticate your Apple ID.
4. Tap Subscriptions.
5. Tap the subscription that you want to manage.
6. Use the options to manage your subscription.

You can choose a different subscription offering, or tap Cancel Subscription to cancel your subscription.

If you cancel, your subscription will stop at the end of the current billing cycle.

We’ll be introducing new pricing tiers to make our app enjoyable for all. Stay tuned!

Please contact us if you have any further questions by submitting your message through our Contact Us form.

3. Cancel Subscription

You can cancel your subscription by following the below steps:

1. On your iPhone, go to Settings > [your name] > iTunes & App Store.
2. Tap your Apple ID at the top of the screen.
3. Tap View Apple ID. You might need to authenticate your Apple ID.
4. Tap Subscriptions.
5. Tap the subscription that you want to manage.
6. Use the options to manage your subscription.

You can choose a different subscription offering, or tap Cancel Subscription to cancel your subscription.

If you cancel, your subscription will stop at the end of the current billing cycle. We’ll be introducing new pricing tiers to make our app enjoyable for all. Stay tuned!

Please contact us if you have any further questions by submitting your message through our Contact Us form.

CONTACT US

Submit your message to the Moji Edit Team by dropping a line through our Contact Us form. Feel free to submit feedback, requests and general inquires. We will try to respond in 24 hours.

We listen actively to your feedback and we love working towards your suggestions! Please let us know how we can improve Moji Edit to provide you the best Moji experience.

Please share your requests with us as we will work to have your suggestions included in our next update. When you’re happy, were happy and it makes the process of working much better knowing what you will appreciate.